RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Sale items do not qualify for a refund.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@southernessencebeauty.com Sale items (if applicable).
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@southernessencebeauty.com and send your item to shipping label given to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to the return shipping label that is given upon your request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Southern Essence Beauty
After Hours Recovery Oil
After Hours Recovery Oil
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Return policy
Return policy
FAQ
FAQ
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Shipping policy
All orders are final and are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Your order processing times are separate from the shipping times you see at checkout. Potential delays due to a high volume of orders or postal service problems are outside of my control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for orders over $75
International Shipping
We offer international shipping.
Shipping charges for your order will be calculated and displayed at checkout.
international shipping expectations can vary greatly depending on the destination. Estimated delivery timelines could be between 8-20 days.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@southernessencebeauty.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@southernessencebeauty.com.
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Absolutely loved this product.
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Please keep making this stuff!
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This stuff is amazing!
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Buy this stuff! It’s a miracle for skin!
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Overall great product which deserves a try!
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We are very pleased and will be ordering again.
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So I have been buying this product for 4 years now. It’s fabulous. I use it on my face and body. One thing I will note is that I have had to rebuy 3 times simply because I have dropped the bottle and broken it.
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I have been using this oil for a week. I love the feel of it on my face. Scent is also pleasant.
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Your skin will thank you for it. Highly recommend it.
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Pleasantly surprised at the value and effectiveness of this product. I've recommended it to many people already.
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The great thing about it is you can use oil not only for the face but for body parts, knees, elbows. I loove it
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great product, and what I love more is it’s portable and doesn’t take much place
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I just LOVE this product! It works very well and smells even better.
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It’s my new favorite. I like it so much I may get the cream they make. This is a solid 5 star product.
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good quality and I definitely will try other brand products but I’d wish it had more oil in it
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Got this for my husband. He said he could see an improvement after the first use. He continues to use it on a daily basis, & is surprised with the results... Will keep this on hand Indefinitely!!
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This is my first time using this type of product and I must say It has been a great experience so far. Very smooth and makes the skin feel really good. I’m so glad I decided to try it.
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I'm so glad I ran across this stuff! For the price, you just can't beat it. I have oily skin, so, for the longest time, I thought I should steer clear from anything that had the word "oil" on it. Boy was I wrong. It has made my skin look so much better
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I have very sensitive skin so I am very picky about what I apply to my face and body. After reading the reviews and researching the ingredients, I decided to give it a try. This stuff is AMAZING and I am completely addicted. Love, love, love ❤️
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This is the best oil I have ever used. The biggest difference I see is the effect in my under eye area. I am 61, and amazed at how moisturized my eye area is now. Just ordered another bottle, in case the world comes to an end. In that event, I will be moisturized.
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This oil is fantastic. I ordered it specifically to treat my elbows and feet. I saw a difference after the first use, and it’s just gotten better. The oil comes out pretty thick but absorbs almost immediately. The scent dissipates quickly. Give this a try if you have problem areas. It works wonderfully.
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This is by far one of the best products I have ever used for skin care! It seems to have tightened my skin and lightened my age spots. It has a very pleasing scent as well. It does not leave a greasy feel and dries well.
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I have been using this product for just about a year now, and I am still impressed at how much it has improved my skin! So glad I found something that works for sensitive skin that isn't loaded with chemicals! It moisturizes deeply while not feeling heavy on your skin, and smells so relaxing! Keep up the good work you have as a customer for life!
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It went on very smoothly and felt great. I have been using this oil for about 2 weeks and I see a big improvement in my face. The lines on the side of my eyes are almost gone and the deep lines in front of my eyebrows have softened drastically. I will definitely keep using and buying this product. Over the years, I have bought many very expensive products that promise to do what this has done for a fraction of the price.
