Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Sale items do not qualify for a refund.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com Sale items (if applicable).
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to shipping label given to you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to the return shipping label that is given upon your request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Anti-Wrinkle Defense Serum
Anti-Wrinkle Defense Serum
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
All orders are final and are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Your order processing times are separate from the shipping times you see at checkout. Potential delays due to a high volume of orders or postal service problems are outside of my control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for orders over $35
We offer international shipping.
Shipping charges for your order will be calculated and displayed at checkout.
international shipping expectations can vary greatly depending on the destination. Estimated delivery timelines could be between 8-20 days.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com
Works great for my husband.
Satisfied with this product.
A product I will always use
Started seeing results already in two weeks
I was surprised you can feel the effects in seconds.
Every man needs this in his bathroom. Truly turns the clock on your face!
good quality, my only wish is only its size was larger
Uncomplicated and very effective products geared towards the needs of men’s skin.
I have used Lumin products before and been very pleased with the results. Once I started this routine within a few days family members commented on my skin looking great.
I really enjoy using Lumin products. The dark circle defense has been a lifesaver. I have allergies, so I always wake up with bags under my eyes, but this has made a huge difference.
I've only been using the product for 5 days but so far it's pretty damn great. My skin already looks smoother and the dark circles are fading. Really excited to see the results after 30 days!
I have used so many products for my dark eye circles and none have worked. I started using Lumin and I have noticed my dark circles disappearing and clearer skin overall. I give this product 10/10!
Noticed a difference after only a few days of using it! Really excited to see the results after a month
My son ordered this wrinkle cream and after I tried it, I liked it and ordered some for myself. I highly recommend it.
I travel internationally constantly and get sunburnt easily. This product was a lifesaver for my sun-damaged skin. Highly recommend it!
Have only just started using this, but so far so good. Lumin is the best thing I’ve used for men’s face care. I’m hoping to see the same result with this that I have with the dark circle cream. Love it though it’s pricey
This recovery oil has come in more handy than I ever thought it would be from a long flight to Japan to where it has saved my skin multiple times from cracking and drying.
This will be the only skin care you will ever need, it works amazing you will notice results in a few days my skin feels and looks better I love this stuff
This is another great product from Lumin. I began using this product and my facial skin felt amazing. I would definitely recommend this and all Lumin products to males of any age!
This stuff is great! I'm over 50 and have noticed a significant difference since I started using this product. Highly recommend it!
This is the perfect mobile skincare solution for long days and cold weather. It can fit in your pocket. I'm in New York so after a brutally cold day I'll pop some of this on and my skin immediately brightens up!
I'm 26 and constantly on and off airplanes for work, facing various climates, and using harsh hotel water can be very detrimental for my skin. I was introduced to Lumin about a year ago and now constantly travel with their full line of products. It has worked wonders for me and I have received various compliments which is what sells it for me.
What's up guys? If you're like me, you have tried a lot of mens facial products. All I'm going to say is that this is the best facial product line I have used in the last 25 years. Finally my dark circles and bags under my eyes are disappearing . It's only been a week since I've started using this line and I can already tell the difference. Definitely won't go wrong.