Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Sale items do not qualify for a refund.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org Sale items (if applicable).
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to shipping label given to you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to the return shipping label that is given upon your request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Samson’s Matte Finish Clay
Samson’s Matte Finish Clay
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
All orders are final and are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Your order processing times are separate from the shipping times you see at checkout. Potential delays due to a high volume of orders or postal service problems are outside of my control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for orders over $35
We offer international shipping.
Shipping charges for your order will be calculated and displayed at checkout.
international shipping expectations can vary greatly depending on the destination. Estimated delivery timelines could be between 8-20 days.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org
My favorite product to use. Love this
Absolutely amazing product! Highly recommend it.
Not as strong of a hold but works as promised, makes hair look sleek. Use this with their stronger hold product and should be a good combo. Doesn’t feel stiff either so that’s great so far.
This product, especially for my beard, is the absolute best I’ve ever used. Love it
The hold is strong, look and feel is healthy, and my wife loves the smell! It’s also reassuring knowing the ingredients used are all natural and good for your hair. Definitely recommend this product!
First off, that scent? Wow. Wow, wow, wow. I loved it so much that by the end of my first week using the clay I bought a solid cologne. Quite surprised how not-sticky and tug-and-pully it, as I assumed, with the first three main ingredients being wax. The wax content does give it a natural shine, it's not a true dry matte, especially on second day hair. A bit disappointed with the texture, with both clays I was hoping for that and the product having some dryness/grittiness. Overall, I think it's great product despite some slight disappointments with how I thought it would work.
Product came super quick! The only thing is it was a gift for christmas and the logo was all over the box haha so the husband knows one thing he is getting! Otherwise can't wait for him to try them out!
Bought this stuff a couple months ago and it’s worked great! Bought a second tub for my brother for Christmas. Wanted to support local small businesses but also give a great gift.
This was my third purchase! Great product, local area company to me, and fast processing and shipping. Every product I’ve had from them has been 10 out of 10! Well done and keep it up!
This product does what it says. It looks and feels like a clay but styles like a pomade. It's lightweight, intuitive, and has a beautiful neutral finish. As for the scent, I find myself smelling the jar at least twice a day - it's so good!
I was a bit skeptical to try it out as this is a brand I’ve never heard of before, but am I glad I did. The clay smells good, if I had to complain about something it would be the somewhat overpowering scent, but it’s a pleasant one. As for the clay itself, it works as intended; great hold and Matte finish.
I’ve tried so many hair products and was honestly surprised how good this was. Unlike a lot of clays I’ve used, this didn’t get dry or tug at my hair during application. It felt more on the natural shine side of things but I’m fine with that. I absolutely loved this clay. It’s one of the best I’ve used.
This product left my hair feeling great and looking really good. No problem washing it out and it holding well all day. The customer service is great and is like non other company you can purchase from. If you have never ordered before give them a try you will not be disappointed.
This stuff is great! The scent is very good and familiar... can’t place it, but I know I have smelled something similar to this before. Application is super easy - soft, creamy, and doesn’t tug and pull despite the wax in the formula. Styling is super easy! The formula is light weight, yet strong, so you get volume and strength in one. The finish is matte, not much shine, if any at all. It holds all day and washes out extremely easy with no residue... and my hair feels extremely soft after using it, not dry like after using most water based products. Looking forward to trying the pomade now!